ScotRail shambles: Customers slam rail service amid ongoing delays

IN the latest in a long line of train troubles for Stirling, ScotRail data for January has revealed that more than forty per cent of services terminating in the city arrived late.

In a year plagued with cancellations, delays, and bus replacement services, the latest figures highlight that two in five ScotRail services are not arriving on time at the busy commuter hub.

In the figures published, a train is classified as late if it terminates a minute or more later than its expected arrival time.

A large number of Stirling residents commute from Edinburgh, Glasgow or further afield, and rely heavily on Scotrail to get them to work or university on time.

Three ScotRail users have given their thoughts on the current state of services.

ScotRail are reminding passengers that they can claim compensation when delays cause them to be delayed for more than half an hour.

A spokesperson said: “Transport Scotland has made us aware of the necessity to meet targets and expectations, and we will continue working towards that.”

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